A Connected Workspace
That Allows You To Collaborate, Communicate, and Share Information Seamlessly.
Simplified Communicaiton and Collaboration
Empower your team to work together with a single platform for chat, video meetings, file sharing, and more.
Enterprise Grade Communication
Offering Enterprise Calling Features for any Size Business.
Mobility
Whether you are at the office, at home, or just remote. Microsoft Teams Phone delivers a simple and innovative calling to stay in outch with your business communications.
Microsoft Teams A Collaboration Hub
Introduction to Microsoft Teams:In today's digital age, Microsoft Teams stands out as a comprehensive collaboration platform that seamlessly integrates the core aspects of teamwork: chat, meetings, calls, and collaboration, all within the familiar Microsoft 365 ecosystem. Designed to enhance productivity and foster a more connected workplace environment, Teams is your all-in-one solution for staying organized and keeping communication channels open and accessible, regardless of your location.
Why Microsoft Teams?Microsoft Teams is more than just a tool; it's a workspace that brings together content, tools, people, and conversations. Here are some of the key features and benefits that make Teams an indispensable asset for any organization:
- Unified Communication & CollaborationCentralize your communication by combining instant messaging, video conferencing, and voice calls. Share and co-author files without switching between applications.
- Fully Integrated with Microsoft 365:Leverage the seamless integration with Microsoft 365 applications like Word, Excel, PowerPoint, and SharePoint, enhancing productivity and enabling real-time collaboration.
- Customizable Workspace:Tailor your Teams experience with tabs, connectors, and bots to integrate the apps and services you use every day.
- Enhanced Security & Compliance:Built on the secure Microsoft 365 cloud, Teams ensures data protection and compliance with industry standards, giving you peace of mind.
- Scalable for Any Organization:From small businesses to large enterprises, Teams scales to meet your organization's needs, offering a flexible and cost-effective solution for internal and external collaboration.
Key Features Highlight
- Channels and Teams:Organize your conversations, files, and apps in dedicated spaces for different projects or departments.
- Meetins & Webinars:Conduct immersive meetings and large-scale webinars with advanced features like screen sharing, background blur, and real-time captions.
- Calls & Phone System:Make, receive, and transfer calls using a phone system fully integrated into Teams, even connecting to the PSTN if required.
- Security & Compliance:Benefit from enterprise-level security features, including data loss prevention, information barriers, and advanced threat protection.
Transforming The Way We Work
Microsoft Teams is not just transforming the tools we use to communicate; it's reshaping the way we work together. It enables organizations to create a more open, digital environment that makes work visible, integrated, and accessible—across the team—so everyone can stay in the know.
Microsoft Teams is the cornerstone of efficient and effective digital collaboration in the modern workplace. By fostering a culture of transparency and inclusiveness, Teams empowers organizations to break down silos, make information readily available, and drive better decision-making. Whether you're co-authoring a document, managing projects, or holding virtual meetings, Microsoft Teams brings your workforce together in a shared space where they can achieve more, together.
Explore how Microsoft Teams can revolutionize your collaborative efforts, driving productivity and innovation across your organization.
Teams Phone
The Microsoft Teams Phone System is a Enterprise Cloud PBX System. A cloud-based telephony solution seamlessly integrated within the Microsoft Teams environment. This system enables users to effortlessly place and receive calls within the Teams application, streamlining the convergence of messaging, video meetings, and voice communications onto a single, cohesive platform.
This innovative system allows for both external calls to traditional phone numbers and internal communications among Teams users. It encompasses a variety of functionalities including call transferring, forwarding, voicemail, and caller identification, alongside more advanced options like call queues, auto-attendants, and detailed call analytics.
A key benefit of the Microsoft Teams Phone System is its complete integration with Microsoft Teams. This integration provides users a unified platform for all communication needs, significantly enhancing efficiency and productivity by eliminating the need to toggle between different applications.
Designed with adaptability in mind, the Microsoft Teams Phone System can be tailored to fit the unique requirements of any organization. Whether deployed in the cloud or on-premises, it presents a variety of pricing plans to accommodate diverse budgetary considerations.
In essence, the Microsoft Teams Phone System stands out as an essential tool for fostering enhanced collaboration, boosting productivity, and delivering superior customer service across businesses of various scales.
Enhance Your Communication with Microsoft Teams Phone
Streamline Your Calls
- Seamless Integration: Connect effortlessly through voice and video within Microsoft Teams, extending to Calls App or PSTN for comprehensive coverage.
- Direct Communication:Engage in personal or group discussions directly from a chat, or utilize the dial pad for external numbers.
- Efficient Call Management:Easily merge, transfer, or ring back calls, ensuring continuous connectivity.
- Device Flexibility:Move your calls between devices - from desk phone to mobile and vice versa, without missing a beat.
- Voicemail AccessListen, review, and manage your voicemails with intuitive controls and visual summaries.
- Transcription Services:Stay focused on the conversation with the option to transcribe and revisit call content.
- Mobile IntegrationLeverage built-in vehicle controls or Siri for hands-free communication on the move with Apple CarPlay.
Advanced Calling Features
- Auto AttendantDirect callers efficiently through a menu system to the appropriate department, queue, or individual.
- Call Queues: Organize incoming calls, routing them to the right team members.
- Collaborative ChannelsIntegrate voice into channels for unified communication and collaboration.
- Screen Pop:Automatically display relevant information when answering calls from a queue.
PSTN Connectivity
- Operator ConnectWork with participating operators to manage PSTN calling and session border controllers seamlessly.
- Mobile Identity:Integrate mobile identities with Teams for a unified communication experience.
- Direct RoutingUse your own PSTN operator by connecting SBCs directly to Phone System.
- Calling Plans:Embrace a fully cloud-based solution with Microsoft as your PSTN carrier.
Contact Center Solutions
- Microsoft Digital Contact Center Platform: Establish a scalable, Microsoft-managed phone system for your contact center.
- Partner Integrations: Enhance your contact center experience by integrating existing solutions with Teams Phone.
Optimized Devices for Every Need
- Certified Devices:Choose from a range of Teams-certified desk phones, displays, headsets, and speakerphones designed for intuitive use and superior call quality.
- Personalized ExperiencesSelect devices to match every preference, from wired and Bluetooth headsets to speakerphones that adapt to your space.
Enhanced PSTN Calling with Microsoft Teams
Elevate Your Calling Experience
- Operator Connect:Streamline your PSTN calls by managing session border controllers (SBCs) alongside trusted operators through the Microsoft Operator Connect program. This feature simplifies the integration, offering a harmonious blend of flexibility and control over your communication strategies.
- Teams Phone MobileUnify your communication by integrating mobile identities directly into Teams. With a singular number assignment, enjoy a consistent calling experience across various devices and networks, ensuring your team stays connected, regardless of their location.
- Direct Routing:Establish a direct link between your existing telephony infrastructure and Microsoft Teams. This option allows you to utilize your chosen PSTN operator while leveraging the advanced features and integrated experience of Teams Phone System.
- Microsoft Teams Calling Plans:Embrace the convenience of a cloud-based solution for your PSTN needs with Microsoft as your service provider. This all-inclusive approach simplifies management and scales with your business, allowing you to focus on what matters most.
These PSTN calling enhancements within Microsoft Teams not only provide a robust framework for your telephony needs but also ensure a seamless, integrated experience across your organization's communication channels.
Revolutionizing Customer Support with Microsoft Teams
Optimize Your Contact Center Operations
- Microsoft Digital Contact Center Platform: Accelerate the deployment of phone systems with a scalable and reliable platform meticulously developed by Microsoft. Tailored for customer support agents, this solution ensures efficient management and delivery of exceptional customer service.
- Seamless Integration with Contact Center Solutions:Enhance your customer engagement by integrating your current contact center software with Microsoft Teams Phone. This harmonious integration fosters a unified communication environment, allowing for a more cohesive and connected customer support experience.
Leverage the power of Microsoft's technology to transform your contact center into a modern, efficient, and customer-focused hub. With these features, you're not just improving operations; you're elevating the entire customer service journey.
Elevate Your Microsoft Teams Experience with Certified Devices
Empower Your Communications with the Right Tools
- Desk phones and Teams Displays:Elevate your calling experience with a range of devices certified for Microsoft Teams. Featuring intuitive interfaces and advanced controls, these devices seamlessly integrate with Teams to deliver a superior communication experience.
- Headsets Tailored to Your Needs:Discover the perfect audio companion with our selection of Microsoft Teams-certified headsets. Whether you prefer wired or Bluetooth, over-ear or on-ear designs, we offer a diverse lineup to meet every user's preference and requirement.
- Versatile Speakerphones for Every Space:Enhance your audio capabilities with our USB- and Bluetooth-enabled speakerphones, designed to deliver crystal-clear sound in any setting. Ideal for both small huddles and large meeting rooms, these speakerphones ensure everyone can hear and be heard, no matter the size of your space.
Optimize your Microsoft Teams setup with these essential devices, designed to provide an unmatched communication experience across your organization.
Videos
FAQs
How does Team Phone Function?
Teams Phone modernizes the traditional PBX system by leveraging a cloud-based call control platform, seamlessly integrating with Microsoft Teams to enable comprehensive telephony capabilities within your organization.
What is Direct Routing
Direct Routing facilitates the connection between your customer-provided Session Border Controller (SBC) and Teams, allowing for on-premises Public Switched Telephone Network (PSTN) connectivity directly within the Microsoft Teams environment.
Can I use my existing phone number with Teams Phone?
Absolutely. You can port your existing phone numbers from your current provider to Microsoft, making Microsoft your new telephony service provider without losing your established numbers.
Is It Possible to Bring My Own Calling Plan to Teams?
Yes. Through Direct Routing, you have the flexibility to utilize your own voice trunks, connecting them directly to Teams or integrating with other telephony solutions like call centers. Microsoft Teams Phone Standard offers a subscription model designed to accommodate this approach.
What devices are compatible with Microsoft Teams Phone?
Microsoft Teams certifies a broad range of devices, ensuring a seamless and high-quality experience across desk phones, conference phones, and meeting room systems. Our partnerships with leading manufacturers like Yealink, Crestron, Lenovo, Polycom, and Audiocodes have resulted in a diverse portfolio of certified devices tailored to various user needs and preferences.
What is Operator Connect?
Operator Connect presents an alternative method for PSTN connectivity, allowing seamless integration between Microsoft Teams and the telephone network via participating operators, further expanding the Teams ecosystem's flexibility and reach.
By addressing these common inquiries, we aim to enhance your understanding of how Microsoft Teams Phone can transform your organization's communication landscape, offering a unified, efficient, and scalable telephony solution.