Terms of Service & Conditions
Revised: January 18th, 2024
All sales made by ICT NETWORK SYSTEMS (ICT NETWORK SYSTEMS INC.) to it’s customer(s), reseller(s), or end consumers (collectively, "Purchaser") are governed by these terms & conditions. Purchaser’s acceptance of these terms and conditions shall be made by either
- (i) Purchaser providing a purchase order number to ICT NETWORK SYSTEMS or
- (ii) Purchaser’s acceptance of any product or services from ICT NETWORK SYSTEMS
- (iii) Purchaser’s signed quote, whichever occurs first.
These terms and conditions shall apply to sales of all products described in ICT NETWORK SYSTEMS current comprehensive product listing including special order product except otherwise noted below (“Product”). These terms “Special Order Product” as used here in shall mean products that are not listed in ICT NETWORK SYSTEMS’s current comprehensive product listing or products that have been configured to Purchaser’s specifications.
By accessing any web sites of ICT NETWORK SYSTEMS, you are agreeing to the following Terms of Service & Conditions set forth. And each time that you access ICT NETWORK SYSTEMS you reassert your agreement. If you do not agree with these terms of service and conditions, then you may not access or use any site by ICT NETWORK SYSTEMS. Certain Partners and Vendors require ICT NETWORK SYSTEMS to pass-through terms for the Product to Purchaser and End Consumer / User. By Purchasing the Product and/or Service from ICT NETWORK SYSTEMS, Purchaser agrees to these Vendor Pass-Through Terms.
New Customers will be vetted and have their account put on hold, and purchases may be held in order verify Purchaser and payment methods used. This is to help ensure and reduce fraud activity.
ICT NETWORK SYSTEMS does not offer any warranties on the products sold. All product warranties are provided solely by the manufacturers or publishers. While ICT NETWORK SYSTEMS can assist customers by providing manufacturer contact details and warranty status information, we hold no liability for warranty claims.
Please be aware that any product warranties, whether expressed, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement, are the responsibility of the product's manufacturer or publisher. ICT NETWORK SYSTEMS explicitly disclaims all warranties. All products are sold 'as is,' and purchasers should understand that ICT NETWORK SYSTEMS's products are not intended for use in medical, lifesaving, life-sustaining, or nuclear applications.
In cases of warranty issues, ICT NETWORK SYSTEMS's role is limited to facilitating communication between the purchaser and the manufacturer. We do not assume any responsibility for the repair or replacement of defective products. This exclusion also extends to products that have been altered, repaired, misused, neglected, or involved in accidents.
Furthermore, ICT NETWORK SYSTEMS is not liable for any claims of intellectual property infringement related to the products we distribute. We do not provide any defense, indemnification, or hold harmless guarantees to the purchaser for damages or costs incurred due to patent, trademark, or copyright infringement issues.
- (i) defect products
- (ii) billing or shipping discrepancies, or
- (iii) damaged products
Purchaser is responsible for ensuring that the RMA number is clearly visible on he address LABEL of the product packaging when it is returned to ICT NETWORK SYSTEMS. NO WRITING SHALL BE DIRECTLY ON MANUFACTUERE'S BOX. ICT NETWORK SYSTEMS reserve's the right to refuse delivery of any boxes without a valid, clearly visible RMA Number as noted above. Overgoods are unauthorized returns. Any products received by ICT NETWORK SYSTEMS
- (i) with a valid RMA Number
- (ii)refused by Purchaser or Purchaser's Customer, including those damaged in transit from ICT NETWORK SYSTEMS INC.
- (iii)later than fifteen calendar (15) days from RMA Date, or
- (iv) in a condition unsuitable for resale (excluding defective products), may be considered Overgoods
ICT NETWORK SYSTEMS reserves the right to return Overgoods to Purchaser or Purchaser's customer, and will charge Purchaser a $ 100.00 per shipment plus related freight charges. If Purchaser refuses the shipment of Overgoods from ICT NETWORK SYSTEMS or returns the Overgoods to ICT NETWORK SYSTEMS a second time without ICT NETWORK SYSTEMS's prior authorization, Purchaser agrees to relinquish all right(s) and title to the and waives all claims against ICT NEWORK SYSTEMS for credit related to such Product(s). Notwithstanding anything to the contrary, ICT NEWORK SYSTEMS reserves the right not to authorize the return of Product(s) that are no longer in production or are being produced or published by a manufacturer or publisher that
- (i) is insolvent,
- (ii) has declared bankruptcy
- (III) is no longer an active ICT NETWORK SYSTEMS INC. vendor, or
- (iv) will not accept returns from ICT NETWORK SYSTEMS INC.
B. Defect Product Returns - Defective returns are only for Product(s) purchased from ICT NETWORK SYSTEMS that are inoperable or do not function in accordance with the specifications published by the Manufacturer or publisher and are covered under the manufacturer's or publisher's warranty. All defective returns are subject to more restrictive manufacturer's or publisher's policies. Purchaser may request an RMA for the return of defective Products, excluding Special Order products, within fifteen (15) days of invoice date. Purchaser's defective returns during that period. Upon receipt of the defective Product for which the RMA was issued, ICT NEWORK SYSTEMS may test the products and may return to Purchaser, at Purchaser's expense, and Products found not to be defective. Upon verification that the returned Product is defective, ICT NETWORK SYSTEMS may, at ICT NETWORK SYSTEMS's sole discretion, either
- (i)ship Purchaser a Replacement Product, or
- (ii) provide Purchaser a Credit Equal to the lesser of the Product's invoice price or current replacement value less any applicable charges or fees. ICT NEWORK SYSTEMS reserves the right to require Purchaser to return defective Products directly to the Manufacturer or Publisher for replacement according to the manufacturer or publishers defective Products return policy. ICT NETWORK SYSTEMS shall not be obligated to repair, replace, or issue credit to Purchaser for Products rendered defective, in whole or in part, by causes external to the Products, including, but not limited to, catastrophe, power failure or transients, over voltage or interface, environment extremes, improper use, maintenance or application of the Products or use of unauthorized parts. Purchaser shall bear all risks of loss when returning defective Products.
C. Stock Balance Returns - Stock Balance returns are only for Products purchased from ICT NETWORK SYSTEMS that are unopened and unused and can be-sold as new. All stock balance products returned must be in the manufacturer's original packaging and in condition suitable for resale including, but not limited to, without price tags or stickers or additional shrink wrapping, clean, undamaged, and completed ( " Stock Balance Condition " ). All stock balance returns are subject to more restrictive manufacturer or publisher policies, which will supersede the ICT NETWORK SYSTEMS return policies stated here. Purchaser may request an RMA for the return of Products in Stock Balance Condition, except for Special Order Products, within twenty (20) days of invoice date. Purchaser's stock balance returns will be limited to a maximum of 5% of the value of the Purchaser's Product Purchases within the same vendor code as the Product to e returned during the twenty (20) calendar days prior to the RMA date, less any prior stock balance returns during that period. Stock Balance returns that exceed the allowable limit will be charged a 35% restocking fee. upon receipt of the Product for which the RMA was issued, ICT NETWORK SYSTEMS will verify the condition of the Product. Any products that are not in Stock Balance Condition will be considered overgoods. ICT NEWORK SYSTEMS will return Overgoods to the Purchaser and will charge Purchasers a $ 85.00 processing fee per shipment returned to the Purchaser plus related freight charges. Additional fees may apply to returned Products; e.g.: Re-Box, Label Removal, Re-Shrink, etc., that are not Stock Balance Condition. Additional charges may apply should ICT NETWORK SYSTEMS accept return of Overgoods. Upon verification that the returned Product is in Stock Balance Condition, ICT NETWORK SYSTEMS will issue a credit to Purchaser equal to the lesser of the Product's invoice price or current replacement value less any applicable charges or fees. If ICT NETWORK SYSTEMS elects to restore returned product to Stock Balance Condition instead of returning it to the Purchaser, the credit to Purchaser will be net of ICT NETWORK SYSTEMS costs to return the Product to Stock Balance Condition. Purchaser shall pay all costs and bear all risks of loss when returning Products to ICT NETWORK SYSTEMS.
D. Damaged Product Returns - Damaged Product returns are only for Products purchased from ICT NETWORK SYSTEMS and shipped via ICT NETWORK SYSTEMS carrier of choice and that are damaged in transit from ICT NETWORK SYSTEMS to the Purchaser or from ICT NETWORK SYSTEMS to Purchaser's customer. If damaged Product is not refused by Purchaser or Purchasers Customer, Purchaser or Purchasers Customer shall notify ICT NETWORK SYSTEMS and request a RMA within two (2) business days of receipt of such Product. Failure to notify ICT NETWORK SYSTEMS and request an RMA within such a time shall be deemed an acceptance of the Product as of the date of shipment.
All sales are to be prepaid, or certified funds. Pre-printed company cheques will be accepted upon credit approval by ICT NETWORK SYSTEMS INC. ICT NETWORK SYSTEMS INC. will not accept any personal or bank counter cheques from our clients and/or dealers. All sales will be prepaid, C.O.D. by cash or certified funds unless stated otherwise. Overdue Accounts will be charged 2.0% per month ( 24% Per Annum) interest amount on overdue amounts past due. First order is Prepaid. ICT NETWORK SYSTEMS reserve's the right to refuse extended credit to Purchaser. Purchaser shall promptly notify ICT NETWORK SYTEMS of all changes to Purchaser's name, address, or of the sale of substantially all of its assets. If Purchaser does not promptly notify ICT NETWORK SYSTEMS of any such change, ICT NETWORK SYSTEMS may, without notice, refuse to extend credit, sell product, or provide services to Purchaser. ICT NETWORK SYSTEMS shall have the right form time to time, without notice, to change or revoke Purchaser's credit limit on the basis of changes in ICT NETWORK SYSTEMS credit policies or Purchaser's financial condition and/or payment record. ICT NETWORK SYSTEMS will invoice Purchaser upon Product Shipment and all invoices will be due an payable according to Purchaser's current payment terms at the time of invoice. Purchaser shall not deduct any amounts owing from any ICT NETWORK SYSTEMS's invoice without ICT NETWORK SYSTEMS's express written approval, which approval shall be contingent upon Purchaser providing all supporting documentation for such deduction as required by ICT ENTWORK SYSTEMS. Any credit issued by ICT NETWORK SYSTEMS to Purchaser shall be valid for on (1) Year from the date of issuance. If Purchaser fails to make timely payment of any amount invoiced hereunder, ICT NETWORK SYSTEMS shall have the right, in addition to any and all other rights and remedies available to ICT ENTWORK SYSTEMS at law or in equity, to immediately revoke any or all credit extended, to delay or cancel future deliveries, to accelerate the payment of all outstanding invoice amounts and/or to reduce or cancel any or all quantity discounts extended to Purchaser. Purchaser shall pay all costs of collection including reasonable attorneys' fees. Any obligation of ICT ENTWORK SYSTEMS under these terms and conditions to deliver Products on Credit Terms shall terminate without notice if Purchaser files a voluntary petition under a bankruptcy statute, or make an assignment for the benefit of creditors, or if any involuntary petition under a bankruptcy statute is filed against Purchaser, or if a receiver or trustee is appointed to take possession of the assets of Purchaser. Credit cards are only accepted at the time o order or purchase. Payment for all other orders must be made in accordance with the terms in effect at the time the order was placed. Unless otherwise specified, payment terms are Pre-Paid.
If authorization for resale if required by the manufacturer or publisher of any Product(s), then ICT NETWORK SYSTEMS will not be obligated to sell Supplier, such product to Purchaser unless ICT NETWORK SYSTEMS has received Restrictions notification of such authorization from the manufacturer or publisher. All products delivered to Purchaser hereunder may have additional restriction on their use required by the manufacture or publisher. Purchaser is solely responsible for ensuring its adherence to any and all such restrictions and requirements. if any supplier prohibits ICT NETWORK SYSTEMS INC., from selling specific Products to Purchaser, then ICT NETWORK SYSTEMS reserves the right not to sell products to Purchaser.
All products shipped must be inspected by the receiver upon arrival. Inspection should take place by the receiver and driver (shipper) upon receiving product to see if product is damaged or tampered with. ICT NETWORK SYSTEMS does not take responsibility of product after shipment from ICT NETWORK SYSTEMS's locations of business.
Prior to placing an order, Purchaser must have an active ICT NETWORK SYSTEMS INC. Customer Account Number and Purchaser's account must be current and in good standing. Purchaser must provide ICT NETWORK SYSTEMS with complete Product Order Information as required by ICT NETWORK SYTEMS. The product order information will include, without limitation, the
- (i) Product Description,
- (ii) Unit Quantity,
- (iii) ICT NETWORK SYSETMS SKU number and/or Vendor part number,
- (iv) Current Unit Price as provided by ICT NETWORK SYSTEMS, and
- (v) Correct Shipping Address.
ICT NETWORK SYSTEMS reserves the right to charge Purchaser for any and all costs directly attributable to Purchaser providing erroneous or incomplete order information and Purchaser agrees to pay all such costs as invoice by ICT NETWORK SYSTEMS. Purchaser understands and agrees that in certain situations (e.g. direct shipments from ICT NETWORK SYSTEMS to Purchaser's customers) Purchaser must provide ICT NETWORK SYSTMS with names, mailing addresses, telephone numbers, email address, shipping address, and other information regarding it's customer's (collectively, " Customer Information ") and ICT NETWORK SYSTEMS must record, use, disclose, and store in certain Customer Information regarding such sales to enable the processing, delivery, and post-sales support of those orders. Purchaser understands and agrees that ICT NETWORK SYSTEMS is required to provide Customer Information or portions thereof to many of it suppliers. ICT NETWORK SYSTEMS may place orders over the telephone, email, and via ICT NETWORK SYTEMS approved electronic ordering methods only through persons who identify themselves as Purchaser personnel and provide their ICT NETWORK SYSTEMS customer number prior to placing the order.
ICT NETWORK SYSTEMS will have no obligation to confirm the validity of any order placed or the authority of the person placing an order in this manner. Purchaser will disclose its ICT NETWORK SYSTEMS customer number only to its personnel with a need to know. ICT NETWORK SYSTEMS acceptance of any order from Purchaser is limited to these terms and conditions in their entirety without addition, modification, or exception. Any additional or different terms in Purchaser's purchase order or submitted by Purchaser in any form are hereby deemed to be material alterations hereto and notice of objection to them is hereby given. All orders under $ 1,500.00 will be assessed a $ 15.00 handling fee.
Orders for direct shipment to Purchasers customers or Special Order products may require prepayment and may be subject to additional fees. ICT NETWORK SYSTEMS will have no obligation to hold Product for future sale to Purchaser if Purchaser's order is incomplete, on hold, or if Purchasers does not confirm the order within 24-Hours of notification from ICT NETWORK SYSTEMS that backordered Product is available for shipment. All Products sold to Purchaser hereunder are for sale only. All Product pricing, description, description of availability information ( " Information " ) provided by ICT NETWORK SYSTEMS, in any form, is the property of ICT NETWORK SYTEMS.
ICT NETWORK SYSTEMS hereby grants Purchaser a limited, non-exclusive, non-transferable license to use the information for Purchaser's internal use only for purposes of Purchaser's sales and purchases of Products sold by ICT NETWORK SYSTEMS. If ICT NETWORK SYSTMES provides information to purchaser electronically, purchaser agrees to update such information regularly to ensure tis accuracy. Purchaser agrees to hold in confidence and not to directly or indirectly use, reveal, report, publish, disclose or transfer to any other person(s) or entity(s) any of the information or utilize the information for any purpose as permitted here. Purchaser acknowledges and agrees that ICT NETWORK SYSTMS may send Purchaser marketing and business communications from time to time via various means, including e-mail. Purchaser represents and warrants that all third party personal information collected by Purchaser and disclose to ICT NETWORK SYSTEMS has been collected and disclosed in accordance with all applicable laws. Purchaser shall indemnify ICT NETWORK SYTEMS against any third party claims against ICT NETWORK SYSTEMS due to Purchaser's failure to comply with such laws.
Except to the extent of gross negligence or willful misconduct of ICT NETWORK SYSTEMS, including personal injury or death, directly attributable to ICT NETWORK SYSTEMS, Purchaser agrees that the liability of ICT NETOWRK SYSTEMS for direct damages arising hereunder, whether in contract, tort or otherwise, shall not exceed, in the aggregate, the lesser of the net purchase price of the Product(s) and Services from ICT NETWORK SYSTEMS . In no event shall ICT NETWORK SYSTEMS be liable to Purchaser or any other Party of indirect, special or consequential damages, including, but not limited to loss of good will, loss of anticipated profits, or other economic loss arising out of or in connection with ICT NEWORK SYSTEM's breach of, or failure to perform in accordance with any of these terms and conditions, or the furnishing, installation, servicing, use or performance of any products, services, or information ICT NETWORK SYSTEMS shall provide hereunder, even if notification has been given as to the possibility of such damages. Purchaser hereby expressly waives any and all claims for such damages. In no event shall ICT NEWORK SYSTEMS have any liability for any products used for medical, lifesaving, life-sustaining or nuclear applications.
ICT NETWORK SYSTEMS shall not be liable to Purchaser, or Purchasers Customer, or any other party for any loss, damage, or injury that results from the use or application by Purchaser, or Purchasers Customer, or any other party , of Products delivered to Purchaser, unless the loss or damage results directly from the intentionally tortious or fraudulent acts or omissions of ICT NETWORK SYSTEMS. In no event shall ICT NETWORK SYSTEMS be liable to Purchaser or any other party for loss, damage, or injury of any kind or nature arising out of or in connection with these Terms of Service and Conditions. Or any agreement into which they are incorporated, or any performance or nonperformance under these Terms of Service and Conditions by ICT NETWORK SYSTEMS. It's employees, agents or subcontractors, in excess of the net purchase price of the Products or Services actually delivered to an paid for by Purchaser hereunder.
All notices, requests, demands, and other communications that either party may desire to give the other party must be in writing and may be given
- (i) personal delivery to an officer of the party,
- (ii) mailing the same by registered or certified mail, return receipt requested, or via nationally recognized courier service to the party at the address of such party as set forth herein, at the official corporate address of such party, or such other address as the parties may hereinafter designate, or,
- (iii) above. Notices to ICT NETWORK SYSTEMS INC. shall be sent to: ICT NETWORK SYSTEMS INC., 10 - 110 Pony Drive, Newmarket, Ontario, L3Y 7B6, Canada Attn: Legal Department.
Collection of User Data :
At ICT NETWORK SYSTEMS, we collect and use personal data to facilitate the processing of orders and to provide services tailored to your needs. This data includes, but is not limited to, your name, address, payment information, and other essential details required for account setup and management.
In addition to the aforementioned personal data, we may collect technical data such as your IP address, browser type, and other relevant information. This technical data is primarily gathered through tools like Google Analytics and other third-party services to enhance user experience and improve our website functionality.
We also use the collected data for marketing and promotional purposes. However, we respect your privacy choices. Should you prefer not to receive marketing communications from us, we provide straightforward options for you to opt out of such communications.
Furthermore, the data collected is instrumental in setting up and customizing the services you acquire through ICT NETWORK SYSTEMS, ensuring a personalized and efficient user experience. user data, including but not limited to Name, Address, Payment Information, and other account information that may be required in processing orders.
Use of User Data: ICT NETWORK SYSTEMS uses user data for the purpose of processing orders, and providing customer support. ICT NETWORK SYSTEMS may also use user data for marketing purposes, but will provide opt-out options for users who do not wish to receive marketing communications.
Storage of User Data: ICT NETWORK SYSTEMS stores user data on secure servers and takes reasonable precaution to protect user data from unauthorized access.