Blog News
Microsoft 365 Copilot: Built for the era of human–agent collaboration
The new 2025 Work Trend Index shares the latest research and insights on the emergence of the Frontier Firm.
The post Microsoft 365 Copilot: Built for the era of human–agent collaboration appeared first on Microsoft 365 Blog.
Experience the future of customer service with AI agents
Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents. Collectively these agents learn to address emerging issues, uncover new knowledge, and automate manual processes to boost business efficiency and reduce costs. With these autonomous agents, contact centers have
The post Experience the future of customer service with AI agents appeared first on Microsoft Dynamics 365 Blog.
Integrate Field Service bookings with Outlook and Teams
Microsoft is introducing a powerful new Exchange Integration feature in Dynamics 365 Field Service, designed to seamlessly sync work order bookings with Outlook and Teams calendars. This feature lets technicians see their work assignments, personal appointments, and other work meetings in one place. With this integration, work order bookings from Dynamics 365 Field Service will automatically appear on resources’ Outlook and Teams calendars, provided they are set up for syncing.
The post Integrate Field Service bookings with Outlook and Teams appeared first on Microsoft Dynamics 365 Blog.
Upskill your team on Azure Databricks with an on-demand webinar and Microsoft Learn
In a data-driven world, you need an efficient way to harness your data for actionable insights and gain a competitive edge. Azure Databricks is a powerful, unified analytics and AI platform that streamlines the entire AI project lifecycle—from rapid experimentation to production deployment. By consolidating data ingestion, transformation, and model tracking in one environment, Azure
The post Upskill your team on Azure Databricks with an on-demand webinar and Microsoft Learn appeared first on Microsoft Azure Blog.
o3 and o4-mini: Unlock enterprise agent workflows with next-level reasoning AI with Azure AI Foundry and GitHub
We are thrilled to announce the availability of the latest iterations in the o* reasoning series: o3 and o4-mini models on the Microsoft Azure OpenAI Service.
The post o3 and o4-mini: Unlock enterprise agent workflows with next-level reasoning AI with Azure AI Foundry and GitHub appeared first on Microsoft Azure Blog.
Preview upcoming Dynamics 365 features at the Microsoft Business Applications Launch Event
See firsthand how new technologies can empower your organization at the Microsoft Business Applications Launch Event.
The post Preview upcoming Dynamics 365 features at the Microsoft Business Applications Launch Event appeared first on Microsoft Dynamics 365 Blog.
Preview upcoming Dynamics 365 features at the Microsoft Business Applications Launch Event
See firsthand how new technologies can empower your organization at the Microsoft Business Applications Launch Event.
The post Preview upcoming Dynamics 365 features at the Microsoft Business Applications Launch Event appeared first on Microsoft Power Platform Blog.
Inspection builder preview: digital transformation made easy with AI
In today's digital era, many organizations still rely on paper for inspections, leading to inefficiencies and extra effort to digitize data. Dynamics 365 Field Service's new inspection builder, powered by Copilot, addresses these challenges by seamlessly converting paper forms into digital templates, streamlining the process and enhancing data management.
The post Inspection builder preview: digital transformation made easy with AI appeared first on Microsoft Dynamics 365 Blog.
Azure Files: More performance, more control, more value for your file data
We're excited to share a wave of exciting new enhancements to Azure Files and Azure File Sync, designed to simplify how you manage and access your file data.
The post Azure Files: More performance, more control, more value for your file data appeared first on Microsoft Azure Blog.
Announcing the GPT-4.1 model series for Azure AI Foundry and GitHub developers
We are excited to share the launch of the next generation of the GPT-4o model series with GPT-4.1, 4.1-mini, and 4.1-nano to Microsoft Azure OpenAI Service.
The post Announcing the GPT-4.1 model series for Azure AI Foundry and GitHub developers appeared first on Microsoft Azure Blog.
Why migrate now: The benefits of moving from Dynamics GP to Microsoft Dynamics 365 Business Central
There are many benefits to beginning the migration to Business Central now, with many resources that Microsoft has to support you.
The post Why migrate now: The benefits of moving from Dynamics GP to Microsoft Dynamics 365 Business Central appeared first on Microsoft Dynamics 365 Blog.
Identify your readiness for AI-first development with agents and Microsoft Power Platform
It’s important for organizations to determine their level of readiness, or maturity index, for AI-powered, low-code tools.
The post Identify your readiness for AI-first development with agents and Microsoft Power Platform appeared first on Microsoft Power Platform Blog.
Transform routing rule administration with bulk management
We’re continually improving Dynamics 365 Customer Service to help organizations deliver faster, smarter, and more efficient customer experiences. Today, we’re excited to announce that administrators will now be able to maintain routing rules in bulk. This enhancement empowers administrators to update routing configurations across the board with just a few clicks—a game-changing update for teams
The post Transform routing rule administration with bulk management appeared first on Microsoft Dynamics 365 Blog.
Reimagine Project Quotes with Enhanced Experience and Time Phased Estimates in Dynamics 365 Project Operations
The quote lines represent the high-level components of work being delivered, while the quote line details capture granular estimates, tying in scheduling, cost, and revenue details. Each quote line is also linked to contracting models and chargeable components, allowing for accurate modeling of revenue spread, project spending, and profitability, both at the quote level and also for each individual component.
We designed the recent update around three key goals:
+ Elevating the overall user experience
+ Leveraging new platform capabilities
+ Simplifying user interactions when creating and managing quotes
The post Reimagine Project Quotes with Enhanced Experience and Time Phased Estimates in Dynamics 365 Project Operations appeared first on Microsoft Dynamics 365 Blog.
Creating better healthcare outcomes with Azure OpenAI Service and Azure AI Foundry
Read how healthcare providers are streamlining tasks, accelerating research, and improving patient care with Azure OpenAI Service and Azure AI Foundry.
The post Creating better healthcare outcomes with Azure OpenAI Service and Azure AI Foundry appeared first on Microsoft Azure Blog.
Use agreements in Field Service to automatically generate recurring work orders
Agreements in Dynamics 365 Field Service help streamline recurring operations consistently. You define the terms and conditions of your service contracts, such as frequency, duration, resources, products, and services involved--automate recurring work orders in Field Service. Through agreements, you can automate work order and booking generation, eliminating the need for manual creation and reducing administrative overhead.
The post Use agreements in Field Service to automatically generate recurring work orders appeared first on Microsoft Dynamics 365 Blog.
Use the Contact Center AI summary for call quality management
An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the conversation. They can also view sentiment analysis, key metrics, AI summary, post call survey results, and sessions in the conversation journey.
The post Use the Contact Center AI summary for call quality management appeared first on Microsoft Dynamics 365 Blog.
Learn more about what’s new with Microsoft Azure Storage at KubeCon Europe 2025
Wow, KubeCon + CloudNativeCon Europe 2025 in London was a fantastic time! Our Azure Storage team was thrilled to exchange insights and success stories at this vibrant community event. If you missed it, don’t worry! We are here to share what we showed off at the con: how we are enhancing performance, cost-efficiency, and AI
The post Learn more about what’s new with Microsoft Azure Storage at KubeCon Europe 2025 appeared first on Microsoft Azure Blog.
Introducing the Llama 4 herd in Azure AI Foundry and Azure Databricks
We are excited to share the first models in the Llama 4 herd are available today in Azure AI Foundry and Azure Databricks, which enables people to build more personalized multimodal experiences. These models from Meta are designed to seamlessly integrate text and vision tokens into a unified model backbone. This innovative approach allows developers to leverage Llama 4 models in applications that demand vast amounts of unlabeled text, image, and video data, setting a new precedent in AI development.
The post Introducing the Llama 4 herd in Azure AI Foundry and Azure Databricks appeared first on Microsoft Azure Blog.
Vibe coding with GitHub Copilot: Agent mode and MCP support rolling out to all VS Code users
Allow us to reintroduce ourselves: GitHub Copilot is getting a whole lot more agentic with increased context of your tools and services, powered by the world’s leading models, starting today. We are excited to roll out agent mode in Visual Studio Code to all users, now complete with MCP support that unlocks access to
The post Vibe coding with GitHub Copilot: Agent mode and MCP support rolling out to all VS Code users appeared first on Microsoft Azure Blog.
New capabilities in Azure AI Foundry to build advanced agentic applications
Today, AI stands on the brink of a similar leap, evolving from assistants awaiting instruction to agents capable of serving as workplace teammates. At Microsoft's 50th anniversary, we're not simply celebrating our history—we're laying the groundwork for tomorrow's digital economy with Azure AI Foundry.
The post New capabilities in Azure AI Foundry to build advanced agentic applications appeared first on Microsoft Azure Blog.
Enhancing healthcare productivity and security with Windows Cloud solutions
Healthcare providers who work with patients every day know that there is nothing more important than getting them the treatment and care they need. Data is critical to this work, as accurate and timely patient data can be key to making the right healthcare decisions. Security and resiliency are crucial to healthcare technology: patient data
The post Enhancing healthcare productivity and security with Windows Cloud solutions appeared first on Microsoft Azure Blog.
Sales Order Agent in Microsoft Dynamics 365 Business Central: Now in public preview
We’re pleased to share that the Sales Order Agent for Microsoft Dynamics 365 Business Central is now available in paid public preview.
The post Sales Order Agent in Microsoft Dynamics 365 Business Central: Now in public preview appeared first on Microsoft Dynamics 365 Blog.
<a href="https://www.news.xerox.com/news/xerox-statement-on-lexmark-acquisition-valuation">Xerox Statement on Lexmark Acquisition Valuation</a>
Introducing Researcher and Analyst in Microsoft 365 Copilot
Introducing two, first-of-their-kind reasoning agents in Microsoft 365 Copilot.
The post Introducing Researcher and Analyst in Microsoft 365 Copilot appeared first on Microsoft 365 Blog.
New live chat in Microsoft Teams: Connecting customers and businesses effortlessly
Introducing Live chat in Teams, a new way for small businesses to connect with customers, vendors, and partners.
The post New live chat in Microsoft Teams: Connecting customers and businesses effortlessly appeared first on Microsoft 365 Blog.
New sales agents accessible in Microsoft 365 Copilot help teams close more deals, faster
Our ambition is to empower every employee with a Copilot and transform every business process with agents. We’re announcing two new agents that apply this ambition to sales—the revenue engine for every business—and can be used right in the flow of work.
The post New sales agents accessible in Microsoft 365 Copilot help teams close more deals, faster appeared first on Microsoft 365 Blog.
Elevate your Microsoft Power Platform development experience with Power CAT Tools
We are thrilled to announce the launch of Power CAT Tools, a comprehensive suite of features designed to enhance your development experience.
The post Elevate your Microsoft Power Platform development experience with Power CAT Tools appeared first on Microsoft Power Platform Blog.
Lexmark Expands Print Security Services Worldwide to Help Protect Organizations From Evolving Cyberthreats
What’s new in Copilot Studio: February 2025
In this edition of our monthly roundup, we're recapping new features in Microsoft Copilot Studio for customers, released in February 2025.
The post What’s new in Copilot Studio: February 2025 appeared first on Microsoft 365 Blog.
The next chapter: Moving from Skype to Microsoft Teams
We will be retiring Skype in May 2025 to focus on Microsoft Teams (free), our modern communications and collaboration hub.
The post The next chapter: Moving from Skype to Microsoft Teams appeared first on Microsoft 365 Blog.
Lexmark Named a Leader in IDC MarketScape for Cloud Managed Print Services
What’s new in Copilot Studio: January 2025
Welcome to What's new in Copilot Studio. This is your go-to series for all the exciting announcements and updates from Microsoft Copilot Studio.
The post What’s new in Copilot Studio: January 2025 appeared first on Microsoft 365 Blog.
Discover the Total Economic Impact™ of Microsoft 365 E3
AI is at the forefront of today’s rapidly evolving digital landscape and top of mind for IT leaders worldwide. AI tools demand a robust foundation that improves security and privacy to keep organizations protected. Combing this secure foundation with productivity tools will empower every employee to take full advantage of the potential of AI.
The post Discover the Total Economic Impact™ of Microsoft 365 E3 appeared first on Microsoft 365 Blog.
Lexmark Centralizes AI-Powered Cloud Solutions and Expands 9-Series Printer Lineup
Use Microsoft 365 Copilot to drive growth for businesses of all sizes
Across industries and companies of all sizes, people are using AI to work faster and smarter, allowing teams to spend more time on more valuable strategic work. Small and medium-sized businesses (SMBs) are leading the way, using Microsoft 365 Copilot to streamline workflows, boost productivity, and drive growth.
The post Use Microsoft 365 Copilot to drive growth for businesses of all sizes appeared first on Microsoft 365 Blog.
2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings
We’ve published the 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings. These plans are a compilation of the new capabilities planned to be released between April 2025 and September 2025.
The post 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings appeared first on Microsoft Power Platform Blog.
The ultimate Microsoft 365 community event is back
It’s an incredible time for our customers as we continue to see the future of work come to life with Microsoft 365 Copilot product announcements and enhancements. But as much as we focus on pushing the boundaries of technology, we never lose sight of the fact that this journey is about you: our customers who use these tools to power work, teams, and businesses––and our partners who have built their businesses around helping people get the most out of Microsoft solutions.
The post The ultimate Microsoft 365 community event is back appeared first on Microsoft 365 Blog.
Lexmark Showcases New Printers and Technology Solutions for Retailers at NRF 2025
Lexmark Named 2025 Leader in LGBTQ+ Workplace Inclusion
Xerox to Acquire Lexmark
Transaction between printing industry icons is expected to close in second half of 2025
Lexmark Named Managed Print Services Leader by Quocirca for 12th Year
Lexmark Global Headquarters Earns CarbonNeutral® Office Designation
Redefine development: AI-first innovation with agents and Microsoft Copilot in Power Platform
New AI features across Microsoft Power Platform, Microsoft Copilot Studio, and Microsoft Power Apps help accelerate business development and improve security and governance. Read more.
The post Redefine development: AI-first innovation with agents and Microsoft Copilot in Power Platform appeared first on Microsoft Power Platform Blog.
Lexmark Receives Duo of Awards from Seramount in Recognition as Top Employer
2024 release wave 2 launches with hundreds of Copilot capabilities
Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing.
The post 2024 release wave 2 launches with hundreds of Copilot capabilities appeared first on Microsoft Power Platform Blog.
QR Code Scams are on the Rise: Here’s All You Need to Know
Drivers around Europe have been warned not to scan QR codes for parking tickets due to a recent incident where threat actors tricked unsuspecting victims into scanning malicious QR codes and entering personal information. In this article, we’ll discuss how QR code scams work, the risks they pose, and how you can protect your business with Hornetsecurity’s Advanced Threat Protection and its unique QR Code Analyzer. With the increasing reliance on QR codes for everyday transactions, understanding these threats has never been more critical.
Hornetsecurity and Vade Email Filtering – Stronger Together
Vade joining the Hornetsecurity group has brought big benefits to customers from both sides, with the combination of filtering technologies high up on the list. In this article, we’ll look at how our filtering has been enhanced and what this means for mailboxes protected by Vade or Hornetsecurity now.
AI-powered business innovation with the Power Platform Community
Welcome to the third annual Power Platform Community Conference (PPCC)! The buzz at the MGM Grand is electric with more than 6,000 of our favorite friends from the Power Platform community gathered here in Las Vegas.
The post AI-powered business innovation with the Power Platform Community appeared first on Microsoft Power Platform Blog.
Stay Alert for Phishing Scams This Holiday Season
Hackers Don’t Take Holidays
Summer is here! Naturally the summer holiday is when we indulge in relaxation, budget planning, vacations, visiting our family… etc, during those ‘stressful’ engaging times, often we tend to miss the minor cues of the too-good-to-be-true phishing email offers we receive.
Unveiling agents built with Microsoft Copilot Studio to supercharge your business
At Microsoft, we understand that every organization is unique, and to get the most out of AI, you will want to customize it for your business’s specific needs and processes. Whether you’re a user, developer, or IT professional, Microsoft Copilot Studio offers a comprehensive platform for creating, managing, and deploying AI agents.
The post Unveiling agents built with Microsoft Copilot Studio to supercharge your business appeared first on Microsoft Power Platform Blog.
Enable reusability and maintain best practices with the catalog in Microsoft Power Platform
When building solutions in Microsoft Power Apps and Microsoft Power Automate, your organization may have company-specific needs and complex scenarios, such as custom mappings to various data sources, multi-faceted flows and triggers, and embedding various components with custom logic into apps. There is also repetitive work, such as implementing delicate design patterns, branding, and reusing links.
The post Enable reusability and maintain best practices with the catalog in Microsoft Power Platform appeared first on Microsoft Power Platform Blog.
How the Microsoft Power Platform community is using low-code and AI to transform work and lives
The Microsoft Power Platform community keeps showing us the next frontiers of innovation and creativity. These stories from our community below showcase some of the most innovative and inspiring work we’ve seen.
The post How the Microsoft Power Platform community is using low-code and AI to transform work and lives appeared first on Microsoft Power Platform Blog.
How Large Language Models Are Transforming Email Security
With the proliferation of Artificial Intelligence (AI) in the realm of email security, the battle against phishing and spear-phishing attacks requires increasing sophistication from security providers. Leveraging AI technologies has become a cornerstone of defense strategies, enabling rapid analysis of emails to identify potential scams with greater efficiency than ever before. Among the latest advancements reshaping this landscape are Large Language Models (LLMs).
Spear Phishing vs Phishing: What’s a Greater Threat for Your Business
Spear phishing, also known as business email compromise (BEC), was the costliest email threat in 2022, resulting in reported losses of more than $2.7 billion for victims. Meanwhile, email-based phishing produced the highest victim count of any cyberthreat, with more than 300,000 recorded over the same period. That raises an important question. When comparing spear phishing vs phishing, which is a greater threat for your business?
Email Protection: How to Talk to Your Clients
Email is the top vector for cyberthreats and a leading source of compromise for businesses. Despite the considerable risks of email threats, many SMBs choose to forgo adequate email protection due to a lack of resources, awareness, or both.
How Vade Delivers Phishing Awareness Training When Users Need it Most
The market for security awareness training is expected to reach $10 billion by 2027, a ten-fold increase since 2014. Despite increased investments in phishing training, the cyberthreat remains the top Internet crime by victim count. According to the IC3 Internet Crime Report, phishing accounted for more than 300,000 reported security incidents in 2022, a total more than four-times the second crime category. The cost of attacks also increased 18% year-over-year to $52.1 (USD) million.
Verizon Data Breach Investigations Report 2023: Our Top Takeaways
Each year the Verizon Data Breach Investigations Report presents a snapshot of global cybersecurity. After the recent release of the 2023 report, our team sat down to examine the findings and compare them with our analysis and observations from the field.
5 Questions to Ask When Choosing an Email Security Solution
Email is a top attack vector and one of your clients’ biggest points of vulnerability to cyber threats. If you’re in the market for an email security solution, the good news is that you have lots of options. The bad news is that email security solutions vary widely in terms of efficacy and ease of use.
Often, small details and subtle features can make or break a security solution. This post will cover the five questions you should ask before choosing an email security solution for Microsoft 365.
Productivity Suite Security: A New Approach
Productivity suites like Microsoft 365 and Google Workspace have transformed workplace collaboration. Today, more than four in 10 organizations use a hybrid workforce, a development made possible by these platforms. While it has given organizations greater flexibility in how work gets done, it has also multiplied the number of vulnerabilities they must protect. Organizations now face the critical need to take a new approach to productivity suite security.